Privacy Policy

ApexPro Appliance Repair (“ApexPro”, “we”, “us”) operates www.apexproappliancerepair.com and provides in-home appliance repair across Los Angeles County. We are a small local service business, not an advertising company. We collect the information we need to answer your enquiry and carry out a repair, and we do not sell it.

Information we collect

Information you give us

When you submit a quote request or contact form on this site, we ask for:

• Your name
• Your email address
• Your phone number (optional)
• The appliance or service you need
• A description of the problem

We also record which page the form was submitted from, so the technician knows what you were reading when you got in touch. If you call, email, or message us through the chat widget, we keep a record of that conversation and anything you tell us in it — including the service address, once you book, because a technician has to drive to it.

Information collected automatically

Our host records standard server logs — IP address, browser type, pages requested and timestamps — which are used to keep the site running and secure. The site does not run advertising trackers, and we do not build advertising profiles.

How we use it

• To respond to your enquiry and give you a price
• To schedule, carry out, and follow up on a repair
• To order the correct parts for your appliance
• To take payment and issue an invoice
• To answer warranty or callback questions about work we have already done
• To meet our legal, tax and insurance obligations

We do not sell, rent, or trade your personal information to third parties for their own marketing.

How we contact you

When you give us your phone number you are agreeing that we may call or text you about your enquiry and your appointment — confirmations, arrival windows, and follow-up about the repair. Message and data rates may apply. You can opt out of texts at any time by replying STOP, or by telling the technician or office; opting out of marketing messages does not stop essential messages about a job already booked.

Service providers

We share information only with the providers that let us run the business, and only as much as they need:

• Our CRM and messaging platform. Form submissions and chat conversations are delivered into the system we use to manage jobs, appointments and customer communication.
• Our website host. Serves the pages and keeps the server logs described above.
• Google Fonts. Typefaces load from Google’s servers, which means Google receives the request. No account or form data is sent.
• Payment processing. Card payments are handled by our payment provider. We do not store full card numbers.
• Parts suppliers. We pass the appliance make, model and serial number when ordering a part. We do not pass your contact details unless a part has to ship to you directly.

We may also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim.

Cookies and local storage

This site uses only what it needs to work. Your browser may store small amounts of data locally to remember interface state between visits. The chat widget sets its own storage so that a conversation you have started is still there if you move between pages. You can clear or block this in your browser settings; the site will still work, though the chat may not remember an earlier conversation.

How long we keep it

Enquiries that do not turn into a job are kept for a limited period and then removed. Records relating to work we actually carried out — invoices, what was repaired, what parts went in — are kept for as long as we need them for warranty, tax and insurance purposes, which is generally several years.

Security

The site is served over HTTPS and access to customer records is limited to the people who need it to do the job. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send us card numbers, bank details or government identification numbers by email or through a web form — we will never ask you to.

Your choices

• Ask us what personal information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete information we no longer need to keep
• Opt out of marketing calls, texts and emails

Email apexproappliance@gmail.com or call (323) 740-2901 and we will deal with it. We may need to verify who you are before releasing information.

California residents

If you live in California, state law gives you the right to know what categories of personal information a business has collected about you, the purpose for collecting it, and the categories of third parties it was shared with; to request deletion; to request correction; and not to be treated differently for exercising any of those rights.

In the previous twelve months we have collected identifiers (name, email, phone, service address), commercial information (services requested and purchased), and internet activity (server logs), for the purposes described above. We have not sold or shared personal information as those terms are defined by California law, and we do not knowingly collect personal information from children under 16. To make a request, use the contact details above.

Children

This site is intended for adults arranging a repair. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Links to other sites

Our pages link to profiles we maintain elsewhere, such as our Google Business Profile, Yelp and Instagram. Those services have their own privacy policies, and this one does not cover them.

Changes

We may update this policy as the business changes. The date at the top of this page shows when it was last revised, and the current version always governs.

Contact

ApexPro Appliance Repair
133 S Mariposa Ave Apt 11
Los Angeles, CA 90004
(323) 740-2901
apexproappliance@gmail.com